Chemours Desktop Support Technician Summer Intern in Wilmington, Delaware
Chemours is seeking a Desktop Support Technician Intern to join our growing Information Technology team! This position will report directly to the Global End User Computing Manager in our Wilmington, Delaware location and will work a full-time schedule of 40 per week from May-August.
As an Intern in our Information Technology Department, you will have the opportunity to be involved in providing top tier customer support to Chemours employees, contractors and partners. The Desktop Support Technician Intern will gain a basic understanding of multiple IT systems, including PC, Network Infrastructure, Security and Applications.
The intern in this role will act as a Customer Ambassador. They will ensure that customers’ needs are identified, documented, and resolved in a timely manner. To be successful in this role, candidates must possess strong communication skills, excellent problem-solving skills and be able to work both independently and in a team environment.
Students that succeed in Chemours’ internship and co-op program are typically reconsidered for future opportunities within the company! Eager students that are looking to be a catalyst for better are encouraged to apply.
The responsibilities of the position include, but are not limited to, the following:
Providing all levels of IT support utilizing multiple channels including phone, chat, email, walk-up support, and desk side visit
Providing technical support of computer hardware and software (inclusive of mobile phones) by diagnosing and resolving issues, performing upgrades, deploying new computers, and supporting inventory management responsibilities
Utilizing Easy Vista ticketing management system to manage new incidents, requests and inquiries
Utilizing IT Support operating procedures, global knowledgebase and process workflows
Creating training and education documentation, as well as educating employees on processes and procedures
In order to be qualified for this role, you /must possess/ the following:
Current enrollment at an accredited university as a sophomore or above
Pursuing a degree in Computer and Information Technology, Management Information Systems and majors in a similar field of study will be considered
Ability to troubleshoot hardware/software issues
Excellent customer service skills
Strong written and verbal communication skills and the ability to multi-task
Strong technical skills in the support of desktop/pcs and other employee peripherals inclusive of, but not limited to Office 365 Product Suite, Microsoft Operating Systems (Windows 7/10) and Print Services
The following skill sets are /preferred/ by the business unit:
Previous internship or co-op experience in Information Technology
3.0 GPA or above
Experience with SharePoint and/or Microsoft Teams
Affordable Housing Assistance (for specific roles)
Learning & Development opportunities
Strong Inclusion & Diversity initiatives
WE’RE CHEMOURS. A DIFFERENT KIND OF CHEMISTRY COMPANY
We are on a journey to create a more colorful, capable, and cleaner world through the power of chemistry. We’ve completed our transformation and now we’re earning our way to growth by advancing higher value chemistry.
Built upon a 200-year-old legacy and a world-class product portfolio, we bring everyday convenience to virtually everything people touch—in industries ranging from automotive, paints, and plastics to electronics, construction, energy, and telecommunications.
The “ours” in Chemours is for all of us who work here. We’re working together to improve people’s lives the world over.
Our culture is built upon our values: Customer Centered, Refreshing Simplicity, Unshakable Integrity, Safety Obsession, and Collective Entrepreneurship.
We’re honored to be named a /“2018 Top Workplace”/ by Delaware News Journal and a /“Great Place to Work-Certified Company”/ for 2018-2019.
WHAT SETS US APART
Chemours has the heart and energy of a startup, while being built upon a 200-year old legacy and a world-class product portfolio. A startup with a head start. This mentality drives both our strategy and employees. We believe a thriving workforce culture is essential to our success. We’re earning our way to growth by unleashing the power of our talented, experienced, and passionate employees.
/Chemours is an equal opportunity employer/
/Chemours is an E-Verify employer/
/Candidates must be able to perform all duties listed with or without accommodation/
/Immigration sponsorship (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status) is not currently available for this position/